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Privacy Policy

We care about your privacy. This policy explains how Scalient collects, uses, and protects your information when you use our workspace platform and website.

Last updated

November 9, 2025

1. Introduction

Scalient ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information in connection with our website, automation systems, and AI-powered services.

This Policy applies to:

  • Clients who use our services

  • Individuals whose data is processed through our systems (e.g., callers, leads, customers of clients)

  • Visitors to our website at https://scalient.co.nz

By using our services or accessing our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information in the following ways:

a. Information You Provide

  • Business contact details (name, email, phone)

  • Company info (industry, website, staff roles)

  • Account credentials (where applicable)

  • Integration tokens (e.g., for CRM, Stripe)

b. Information We Collect Automatically

  • System usage logs (date, time, interaction type)

  • Browser/device metadata

  • IP addresses and geolocation

  • AI interaction transcripts (e.g., calls, chats)

c. Information We Process on Your Behalf

If you're a client, we may process your customers’ or leads’ personal data, including:

  • Names, contact details

  • Booking or appointment info

  • Call recordings or AI-generated transcripts

We process this data only to deliver services to you, under your instruction.

3. Legal Basis for Processing

Under the New Zealand Privacy Act 2020 and international data protection standards (e.g., GDPR), we process personal data on the following legal bases:

  • Performance of a contract (e.g., service delivery)

  • Consent (e.g., when end users interact with automated systems)

  • Legitimate interests (e.g., improving service performance)

  • Legal obligations (e.g., record retention, fraud prevention)

4. How We Use Personal Information

We use data to:

  • Deliver and maintain our services

  • Configure and operate automations

  • Monitor system performance and usage

  • Provide customer support

  • Conduct internal analytics and service improvements

  • Ensure legal and regulatory compliance

We do not use your data for advertising or sell your data to third parties.

5. Data Sharing

We may share personal data with:

  • Trusted subprocessors (e.g., Twilio, Stripe, CRM platforms) for service delivery

  • Hosting providers (e.g., AWS, Google Cloud)

  • Professional advisors (e.g., legal, accounting), under NDA

  • Law enforcement or regulators when legally required

We do not sell or trade your personal information.

6. International Transfers

We may transfer personal data to service providers outside New Zealand. Where we do, we ensure:

  • The jurisdiction offers adequate data protection, or

  • We use appropriate safeguards (e.g., contractual clauses)

7. Data Retention

We retain personal data only as long as necessary for:

  • Service provision

  • Legal compliance

  • Dispute resolution

  • Audit and tax purposes

Upon Termination:

  • Client data is retained for 30 days post-cancellation (retrievable upon request)

  • After 60 days, data is deleted or anonymized, unless legally required to retain it longer

8. Data Security

We implement technical and organizational safeguards to protect personal data, including:

  • Encryption (in transit and at rest)

  • Access controls and audit logs

  • Role-based permissions

  • Regular backups

  • Secure API authentication

Despite best efforts, no system is 100% secure. You are responsible for keeping your credentials safe.

9. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion

  • Object to or restrict processing (where applicable)

  • Withdraw consent at any time (if applicable)

  • File a complaint with the Office of the Privacy Commissioner (NZ)

To exercise your rights, contact: contact@scalient.co.nz

10. Cookies & Website Tracking

We may use cookies or similar technologies to:

  • Analyze website traffic

  • Remember user preferences

  • Monitor page performance

You can manage cookies via your browser settings.

11. Children's Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal data from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, with the effective date at the top.

Significant updates will be communicated via email where appropriate. Continued use of our services means you accept the changes.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data:

Scalient
contact@scalient.co.nz
https://scalient.co.nz
Christchurch, New Zealand